Information We Collect

At PizzaPizza, we collect information to provide you with exceptional culinary education experiences and maintain our learning platform effectively. The data we gather helps us personalize your learning journey and communicate important updates about our programs.

We collect this information through various means: directly from you when you register for programs, automatically through our website analytics, and occasionally from third parties when you register through partner organizations or social media platforms.

How We Use Your Information

Your information serves specific purposes that directly benefit your educational experience and our ability to provide quality culinary training programs. We use your data responsibly and only for legitimate educational and business purposes.

Program administration represents our primary use of your information. This includes enrollment processing, scheduling classes, tracking your progress through different modules, and maintaining records of certifications earned. We also use your contact information to send important updates about schedule changes, new program offerings, and graduation ceremonies.

Communication purposes include sending newsletters about advanced culinary techniques, updates about industry trends, and information about upcoming workshops or masterclasses. You can opt out of marketing communications at any time while still receiving essential program-related messages.

We analyze aggregated data to improve our curriculum, understand which topics resonate most with students, and identify areas where additional support might be helpful. This analysis never involves sharing individual student information externally.

Information Sharing and Disclosure

We maintain strict policies about sharing your personal information. Your data stays within our organization and trusted service providers who help us deliver educational programs. We never sell, rent, or trade your information to third parties for their marketing purposes.

Service providers who assist with our operations include payment processors for tuition payments, email platforms for sending course communications, and cloud storage providers for maintaining educational records. These companies are contractually required to protect your information and use it only for specified purposes.

In rare circumstances, we might need to disclose information to comply with legal requirements, such as responding to court orders or regulatory inquiries. We would notify you of such requests unless legally prohibited from doing so.

If PizzaPizza were ever acquired by another organization or merged with another educational provider, your information would be transferred as part of that transaction. We would notify all students in advance and ensure the new organization maintains similar privacy protections.

Your Privacy Rights Under Canadian Law

As a Canadian organization, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Canadian residents have specific rights regarding their personal information that we fully respect and support.

You have the right to access any personal information we hold about you. This includes your enrollment records, progress tracking data, communication history, and any notes from interactions with our support team. We'll provide this information within 30 days of your written request.

Correction rights allow you to update or fix any inaccurate information in our records. Whether it's a change in contact information, educational background, or preferences, we'll make corrections promptly upon notification.

You can request deletion of your information in most circumstances, though we may need to retain some records for legitimate business purposes such as tax compliance or credential verification. We'll explain what we can delete and what must be retained along with the legal basis for retention.

To exercise any of these rights, contact our privacy officer using the information provided at the bottom of this policy. We'll respond within 30 days and guide you through the process.

Data Security and Retention

Protecting your information is a responsibility we take seriously. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical safeguards include encryption of data both in transit and at rest, secure servers with regular security updates, and restricted access controls that limit who can view your information. Our staff receives regular training on privacy protection and data handling procedures.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy. Student records are typically maintained for seven years after graduation to support transcript requests and credential verification. Marketing communications data is deleted within two years of your last interaction with us unless you remain an active subscriber.

Payment information is never stored on our systems – it's processed directly by certified payment processors who maintain PCI DSS compliance standards. We only retain transaction records for accounting and tax purposes as required by Canadian law.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our content. These small data files help us remember your preferences and provide personalized content.

Essential cookies are necessary for basic website functionality, including maintaining your session while browsing and remembering items in your cart during enrollment. These cookies cannot be disabled without affecting website performance.

Analytics cookies help us understand which pages are most popular, how long visitors spend reading content, and where improvements might be needed. We use Google Analytics with IP anonymization enabled to protect your privacy while gathering useful insights.

You can control cookie settings through your browser preferences. Disabling non-essential cookies won't prevent you from using our website, though some personalized features may not work as expected.

Changes to This Privacy Policy

We review and update this privacy policy periodically to ensure it remains current with our practices and applicable laws. Any significant changes will be communicated to you through email notifications and prominently displayed notices on our website.

Minor updates, such as clarifications or contact information changes, may be made without individual notification. We encourage you to review this policy annually or whenever you have questions about our data practices.

This policy was last updated in January 2025 to reflect current Canadian privacy legislation and our evolving educational programs. Previous versions are available upon request for reference purposes.